Customer Service/Administrator

Company Name:
Hours: 16 hours per week. Monday to Thursday 1pm-5pm
Salary: £18,000- £21,000k pro-rata
Status: CLOSED

Job Description

This is a challenging and varied role where you will be responsible for providing an excellent customer service through a smooth administrative process as part of a team.

Duties include:

  • Answering Customer Queries
  • General Admin, Including, investigating new client’s needs
  • Making sure records are updated accurately
  • Dealing with queries and issues of new and existing customers, liaising with energy suppliers on their behalf.
  • Preparing comparisons & Reviewing tariffs
  • Creating new contracts for new and existing customers, reacting to changes in energy market. Reviewing tariffs every quarter to ensure they are still on the cheapest tariff

Experience and skills Required

Essential:

  • Strong organisational skills
  • The ability to plan your own work, work on your own initiative and meet deadlines
  • The ability to manage pressure and conflicting demands and prioritise tasks and workload
  • The ability to accept and understand instructions
  • Oral and written communication skills
  • Numerical Skills
  • A pleasant, confident telephone manner
  • Team working ability
  • Reliability and honesty

Other Details

Although this is a junior role, there is scope for growth and promotion through the company

To Apply

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