Job Description

Key Responsibilities:

• Welcome customers into the branch by greeting them and offering them assistance
• Establish customer requirements by asking them questions and assessing their needs
• Advise customers by providing additional information on products or services in branch, by email or by telephone
• Help customers make selections by building customer confidence; offering suggestions and cross sell products and services
• Remain knowledgeable on products and services offered
• Maintain a presentable retail work environment and professional space, ensuring that stock is kept locked away where appropriate
• Be polite and provide excellent customer service at all times
• “Go the extra mile” to drive sales

Experience and skills Required

Requirements:

• Proven working experience as a sales associate
• Interest in technology and telecommunications
• Be presentable at all times
• Be proficient in English. Other languages will be of benefit in this role, but are not essential
• Strong communication and interpersonal skills
• Customer service driven
• Must be able to multi task
• Be organised by nature and demonstrate good recording skills
• Attention to detail and problem-solving skills
• Take initiative, be able to prioritise and be a good team player
• Hold all work-related information and materials confidential

Skills and Qualifications:

• Excellent IT skills, specifically Microsoft, Excel, Outlook and Word
• Strong written and verbal communication skills