Trade counter and Shop Floor Manager

Company Name: Plumbland Plumbing & Heating Supplies
Hours: Sunday 10am - 2pm Monday to Thursday 8am - 5pm Friday 8am - 1.30pm
Salary: £21,500 - £28,500 per annum

Job Description

  • Serve trade customers
  • Raise purchase orders
  • Accept deliveries of bathroom and trade items
  • Check delivery against the delivery note
  • Receive stock in system Unpack and stack items in organized and tidy manner in the stores stock room.
  • Be responsible for stock levels.
  • Manage emails and distribute to relevant departments.
  • Respond to emails in a timely manner. Answer the phone.
  • Call back all missed calls and pass on messages to relevant people/departments.
  • Outgoing Deliveries (generally of bathrooms)
  • Prepare deliveries in advance of drivers collection
  • Organize and book delivery slots with customers and drivers 
  • Follow up with drivers and customers to ensure all items have been successfully delivered.
  • Returns / complaints
  • Listen and empathize with customers during complaints
  • Take reasonable and proactive steps to solve issues by liaising with suppliers

Experience and skills Required

  • Attention to detail is imperative.
  • One digit in an item code translates into £100's and hours of work.
  • Ability to work under pressure in a cool and collected manner.
  • Being neat, tidy and organized are critical ingredients for the successful candidate.
  • Punctuality.
  • Basic computer literacy.

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